Privacy Policy
Effective Date: October 9, 2026
Information We Collect
When you place an order for sharpening services or submit a request for local service, we collect personal information that you provide to us. This includes your name, contact details (such as email address and phone number), shipping addresses for both inbound and outbound tools, and specific order data related to your sharpening needs. This information is essential for us to identify your tools and fulfill your service request accurately.
How We Use Your Data
Order Processing & Fulfillment
We use the information you provide to process your orders, arrange shipping, and fulfill service requests. This includes generating shipping labels, tracking packages, and communicating with you regarding the status of your tools.
Customer Communication
We use your contact details to communicate with you about your orders, service requests, shipping, and customer service matters. Any other communications are sent only as applicable to your interactions with us and based on available preferences or permissions.
Operational Improvements
Non-identifying information and analytics help us understand how our website is used, allowing us to improve our online experience and refine our local and nationwide service workflows.
THIRD-PARTY SERVICES
Wix
Our website and online store are hosted on the Wix platform, which provides us with the e-commerce tools and checkout infrastructure necessary to process your transactions securely.
Shipping Providers
We share necessary delivery details with third-party shipping carriers to facilitate label generation and tracking updates for your sharpening orders.
Google Forms
For local sharpening requests, we utilize Google Forms to intake your contact and service details, allowing us to coordinate scheduling and on-site tool pick-up efficiently.
Secure Payments
Payments are handled through the third-party payment processors configured for our website and checkout. Payment information is processed according to those providers' systems and policies. SSE does not represent that it directly stores payment card details or make additional claims about encryption, certifications, or access beyond the information provided during checkout.
Cookies & Analytics
Our website may use cookies and similar technologies that support site operation and help us understand how visitors use the site. The cookies and analytics available on the site may depend on Wix and any optional tools enabled in the site's configuration. We do not assume that optional tracking tools are enabled or that information is tracked across unrelated websites.